1. Scope & Contract Formation

These General Terms and Conditions apply to all reservations, stays, and services provided by Schartneralm. By completing a booking—regardless of the booking channel—guests accept the version of the Terms valid at the time of booking. The operator may update these Terms at any time; the version applicable at the time of booking remains binding.

2. Prices, Local Tax & Included Services

All prices include VAT. The mandatory local tourist tax is not included and is collected on site.

Prices include the services specified during the booking process. Additional services (e.g., extras, electricity, cleaning, dog fees, gastronomy, wellness, undeclared information, damages to rented units) are charged separately.

Price adjustments due to legal changes or seasonal updates may occur.

3. Dynamic Pricing

Our prices are managed through a digital pricing system and may change daily. Displayed prices are “starting from” and may differ from the final booking price. The price is fixed only once the booking is confirmed and the deposit has been paid.

4. Payment Terms

Available payment methods are displayed during the booking process. By completing the booking, guests accept the applicable payment terms.

5. Deposit & Payment Deadlines

The deposit confirms the reservation. If the deposit is not received within the stated deadline, the booking is considered void.

6. Cancellation Policy

The cancellation conditions applicable to your booking are displayed transparently during the booking process and become binding upon completion of the booking.

Internal cancellation fee structure:

• Up to 3 months before arrival: free cancellation
• 3 months to 1 month before arrival: deposit non‑refundable
• 1 month to 1 week before arrival: 70% cancellation fee
• Within the last week before arrival: 90% cancellation fee

Late arrival, early departure, or no‑show: 90% of unused booked nights.

7. Refunds

Refunds are issued exclusively according to the agreed cancellation policy. Deposits may be retained depending on the cancellation date.

8. Technical Errors & Price Mistakes

If a booking is created due to technical errors, system failures, incorrect data transmission by third‑party providers, or obvious pricing mistakes, Schartneralm srls reserves the right to cancel the booking within 24 hours of receipt. Payments already made will be fully refunded. Further claims are excluded to the extent permitted by law.

9. Force Majeure

In cases of force majeure—including natural disasters, government‑ordered closures, pandemics, external power outages, or other unforeseeable events—no compensation or refunds beyond the standard cancellation policy apply. Schartneralm srls is not liable for limitations caused by such events.

10. Guest Obligations

Guests agree to:

• treat the property, apartments, lodges, and pitches with care,
• provide truthful information regarding number of guests, pets, and length of stay,
• comply with the house rules and campsite regulations,
• follow staff instructions,
• report damages or disturbances immediately.

Violations may result in additional charges or removal from the premises.

11. Conduct on the Premises

Schartneralm is a place of calm and respectful coexistence. Guests are expected to behave in a manner that ensures a pleasant stay for everyone.

12. Waste Disposal & Bulky Waste

Guests must use designated waste containers and follow recycling rules. Waste left in apartments or pitches may incur disposal fees. Bulky waste must be taken to the local recycling center.

13. Quiet Hours

Quiet hours apply from 22:00 to 08:00.

14. Dogs & Pets

Dogs are welcome but must be registered and are subject to a fee. Other animals are not permitted unless approved in advance.

Rules:

• no access to sanitary facilities or the biopool
• dogs may not be washed in lodge showers
• leash‑free dog zone available; elsewhere leash required
• dogs may not be left unattended in apartments or campers
• dog waste removal is charged

15. Fire & Cooking

Open fires are prohibited. Gas stoves are permitted; open flames are not.

16. Vehicles & Parking

Only one motorized vehicle per pitch is allowed. Apartment guests must use designated parking areas. Blocking access roads or emergency routes is prohibited. Schartneralm is not liable for vehicle damage unless caused directly by staff.

17. Tent Meadow

Tent pitches cannot be reserved in advance. Allocation occurs on the day of arrival based on availability. Vehicles may enter briefly for loading/unloading and must then be parked outside the camping area.

18. Liability

Schartneralm is liable only for direct damages resulting from failure to fulfill contractual obligations. Liability is limited to the total price of the booking. Schartneralm is not liable for valuables, weather events, or natural occurrences. Guest‑caused damages must be reported and compensated immediately.

19. Damage to Rental Units

Pre‑existing damages must be reported upon arrival. Damages discovered at check‑out may be charged to the last guest occupying the unit.

20. Keys & Access Systems

Loss of keys or electronic access devices incurs replacement or reprogramming costs.

21. Cleaning & Excessive Dirt

Final cleaning is included. Excessive dirt, strong odors, or damaged textiles will be charged separately. Pitches must be left clean and free of waste.

22. Internet / WLAN

Use of the WLAN is at the guest’s own risk. Illegal downloads, harmful content, or network manipulation are prohibited. Schartneralm assumes no liability for outages or limited availability.

23. Non‑Smoking Policy

Smoking is prohibited in all indoor areas. Violations may incur additional cleaning fees.

24. Lost & Found

Lost items are stored for 30 days. Schartneralm is not liable for lost belongings.

25. Transfer of Booking

Transfer of bookings to third parties requires written approval from Schartneralm srls. Unauthorized transfers may result in cancellation of the booking.

26. Photos, Videos & Drones

Photographing or filming other guests without their explicit consent is prohibited. Drones are not permitted due to the location within a protected natural area.

27. Safety & Emergencies

Guests must:

• keep escape routes clear,
• follow fire safety rules,
• follow staff instructions,
• report damages immediately.

Tampering with safety devices is strictly prohibited.

28. Electricity Consumption

Electricity consumption is charged according to actual usage. Rate: €1.10 per kWh. Guests are responsible for monitoring their own consumption.

29. Check‑in / Check‑out

Pitches: Check‑in from 12:00, Check‑out until 11:00 Apartments: Check‑in from 15:00, Check‑out until 10:00

Check‑ins or check‑outs outside reception hours incur additional fees. Departures before 08:30 must be settled the day before by 18:00.

30. Pitch Categories

Only categories A, B, and C can be reserved. Guest preferences are considered but cannot be guaranteed. Pitches are generally long and narrow.

31. Barrier Gate

The barrier gate is closed from 24:00 to 07:00.

32. Removal of Guests

Misconduct or violation of rules may result in removal from the premises. All costs incurred up to that point must be paid in full. Serious cases may be reported to authorities.

33. Allergens & Intolerances

Guests must inform Schartneralm of any allergies or intolerances prior to arrival. Despite careful preparation, trace allergens cannot be excluded. Schartneralm assumes no liability for allergic reactions or related health issues. Note: The gluten‑free pizza variant is prepared in the same environment as other pizzas and may contain traces of gluten.

34. Data Protection (GDPR 2016/679)

34.1 Controller

Schartneralm srls

34.2 Purpose of Data Processing

We process only data voluntarily provided by users, including:

• booking procedures
• information or offer requests
• newsletter registration
• purchases (vouchers/products)
• job applications

34.3 Disclosure to Third Parties

Data is shared only when legally required or necessary to provide the requested service. No data is shared for marketing purposes.

34.4 Storage & Deletion

Data is stored only as long as required for the respective service or legal obligations.

34.5 User Rights

Users have the right to access, rectify, delete, restrict processing, and object. Contact details are provided in the legal notice.

35. Data Security

We protect personal data through modern technical and organizational measures.

36. Cookies & Tracking

Our website uses cookies to improve usability, personalize content, and enable statistical analysis.

37. External Services

The website may integrate services from: Seekda, Easy Channel (HGV), Google, Meta, Okis Media Design, Ariescreative, MTS‑Online. These services may transfer data to third countries.

38. External Links

Schartneralm is not responsible for the content of external websites.

39. Minors

Our website is not intended for persons under 16 years of age. We do not knowingly collect data from minors.

40. Online Dispute Resolution

EU consumers may use the following platform for dispute resolution: https://ec.europa.eu/consumers/odr/

41. Applicable Law & Jurisdiction

Italian law applies exclusively. Jurisdiction for all disputes is Bolzano (Italy). If any provision is invalid, the remaining provisions remain unaffected.